MOTO Payments – How To Do It Right?

The name MOTO payment stands for Mail Order and Telephone Order payment. It enables merchants to receive client’s Payment Instructions (details) like credit or debit card number and pay for the goods you’re selling to the customer with it using a virtual terminal (known as a payment gateway). It will work with a PoS (Point of Sale) machine as well. 

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To put it simply this type of payment occurs when a merchant accepts credit or debit card payment over a phone call or mail. And then the merchant enters the information into the payment gateway to finish the transaction. While the Mail Order transaction is rarely used these days, the Telephone Order payment is still widely used.

We must understand why people use it to understand the concept of MOTO fully. If it’s quite clear why people use online payment (it’s easy and it saves a lot of time) it may happen that your client will find himself in a situation when he doesn’t have internet access, he thinks that internet access is compromised and the personal data may become the subject to theft, or it is simply more confident trusting real person rather than putting trust in a bunch of code lines. That’s when you might need a MOTO payment system. It’s mostly handy while you’re abroad. Wi-Fi hotspots aren’t located on every corner and figuring out how to get internet access via foreign sim-card is always a near-impossible task without assistance.

All MOTO services should include the following traits:

  1. Protected Bankcard getaway to secure customer’s data
  2. Round-the-clock customer support
  3. High-level scam protection
  4. Momentary transactions
  5. Automated Clearing House services
  6. Payment Card Industry Data Security Standard

You may ask a reasonable question. How safe is this payment method? Indeed, there’s a risk in giving your credit or debit card number to a stranger on the other end of the phone call. But all the risks can be eliminated completely if you follow the simple rules. 

Safety measures for the MOTO seller

  • Staff training. The staff should be aware of all the safety protocols and it shouldn’t be limited to sending your employees a list of instructions. No, there should be full-fledged training with knowledge and skills testing. It will help to prevent the loss of credibility of your business.
  • Strict privacy protocols. It may sound like a repetition of a point above but there’s a difference. Namely, you should set all the protocols right before training your staff. That should be obvious but nonetheless worth pointing out. The essential safety measure is to completely avoid external websites. 
  • There should be customer service rules. Here the essential point is that your employee should not repeat the client’s data out loud and should not write it down anywhere. In addition to that phone calls should not be recorded. All of the aforementioned serves a simple goal- minimize the possibility of data being compromised. 
  • Implement Identity Verification Rules. There’s no way to fully verify the true identity of the cardholder. You should at least consider implementing AVS (address verification service). This adds an extra layer of security.

The following actions on the side of customer may be considered suspicious:

  • Multiple orders in a short period of time, mostly with increasing sums of money.
  • Multiple credit/debit cards with recurring digits were used for placing orders.
  • Payments were declined and the client asked to proceed with a smaller sum. 
  • The client asks to make a transaction via a third party.
  • Request for urgent shipping to the Post Office or third party.
  • Causal goods that can be purchased locally are ordered from countries like Ghana, Singapore, or Nigeria.
  • Free email services are used or only a phone number provided in contacts.
  • Orders from non-owners of bank cards.

Safety measures for the MOTO customer:

  • No call recording. It’s the essential and obvious step on the client’s side to ensure security- check whether the call is being recorded or not. Avoid MOTO services which won’t provide you this simple security measure. 
  • No CVV/CVC and other unnecessary details. Mostly you need to provide only a card number for MOTO transactions. And if the MOTO provider asks for your CVV/CVC or secure password, there’s something fishy going on and you need to pick another service provider. 
  • The transaction report should be instant. Always ask about the expected waiting time in advance. If it takes longer probably something went wrong. And that’s a red flag when choosing MOTO service.
  • No background noises during the call. If you hear more than one voice during the call or just background noises, it’s a bad sign. Either the MOTO was outsourced to a call-center or it’s just a scam. 

How to accept MOTO payments for your business activities

Before getting a MOTO system for your business you should arrange your website and terms of service as Mastercard and Visa require it. 

The next step is finding a merchant account and signing an agreement with it. It’s also possible to use a merchant account for MOTO payments only. But it is unnecessary handicapping as the merchant account provides endless advantages for your e-store or brick-and-mortar store. 

Merchant account providers should provide KYC documentation in return which includes: several months of payment processing history, bank statements, and working website. After you’re done with it, working with MOTO is fairly simple. 

MOTO for accepting transaction via virtual terminal:

  • Log on to the virtual terminal, using any device at your disposal
  • Enter client’s details: credit card number, name, address, email
  • Wait until the transaction is approved- you’ll get the confirmation and the client will get a letter
  • The payment will be received in a few days 

 MOTO for accepting transaction via card terminal:

  • Enter the price to terminal
  • Enter customer’s card details
  • Pick the “Customer not present”
  • Wait until the transfer is approved 
  • The payment will be received in a few days 

WellcoinPay provides all of the mentioned advantages and security measures described above. We work with companies all over the world. The simple solution could be seamlessly integrated into systems like SAP, ERP, etc.

All the services provide insurance in fraud prevention and real-time processing with payment approval. We’re monitoring the transactions and sending the information on all the status updates. Real-time data can be accessed via API systems instantly. 

The reason for picking MOTO is quite simple. The more payment options on your website- the fewer risks of abandoned cards and higher conversions. The sales opportunities equal money opportunities. 

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